Customer care
Shipping
We offer tracked delivery and clear updates from dispatch to arrival.
Processing
Orders are normally prepared within 2–4 business days. You will receive tracking details once your order has been dispatched.
Delivery estimates
United States and Canada: 7–12 business days. Europe: 7–14 business days. Other international destinations: 10–18 business days. Customs processing may affect these estimates.
Customs and duties
Import taxes or duties, where applicable, are the customer’s responsibility and are determined by the destination country.
Order support
If tracking has not updated for several days, contact our concierge with your order details and we will investigate.