Customer care
Refund policy
We want you to feel confident in every purchase.
Return window
Contact us within 14 days of delivery if you wish to request a return. Items must be unused, unworn and returned with original packaging and tags.
Before returning
Please do not send an item back without contacting us first. We will provide the return instructions and destination. Unauthorised returns may not be accepted.
Return shipping
Unless the item is faulty or incorrect, return shipping and any customs charges are the customer’s responsibility.
Refunds
Approved refunds are issued to the original payment method after the returned item is inspected. PayPal and bank processing times may vary.
Exceptions
Personalised, made-to-order, used or damaged items cannot normally be returned unless faulty. Contact us if your order arrives damaged or incorrect.